What Is Rewind?
I keep seeing the above symbol on some products, but what exactly does it mean?
Using state of the art DTG printers and embroidery machines, I am now offering Status Error designs that have been reworked or discontinued for a long time. These items are made to order and shipped directly from fulfilment centres across the world with full tracking. Meaning that I can offer FREE worldwide shipping when you purchase a Rewind marked product.
My tracking shows the item being sent from outside of the UK!?
Don't worry, this is perfectly normal! The fulfilment centres are based all around the world and will dispatch from the one nearest to your location. Unfortunately at the moment there are none within the UK, so all UK orders will ship from Europe.
Will I be charged customs if I'm inside of the UK?
Unfortunately from the 1st of July you may now receive a customs charge if you're buying an item from the Rewind range. HOWEVER, I have a UK fulfilment centre opening this year which will mean no customs AND much quicker delivery times for my UK customers!
I've bought items that are marked with the Rewind logo and some that are not, will they ship together?
Orders with mixed items will NOT ship together. However, the dispatch time of both Rewind and non Rewind are around the same, so there shouldn't be much of a delay in items arriving with you. ALL Rewind orders are fully tracked, so you can check on its whereabouts any time after it has been dispatched.
I'm buying internationally but I've been charged shipping on my Rewind product, why is this?
Free shipping is only available internationally when you are purchasing ONLY Rewind items. If you mix it with non Rewind products then you will be charged the standard shipping rate for that location. UK shipping is always free though.
Where are all of the old designs?
To keep things fresh, I have decided to release the older designs gradually rather in one big bulk. So although you may only see a handful, I plan on dropping at least 1 classic design every month.